Susan is an incredible listener! After I explained, in convoluted detail, all of the various players in my work life, Susan had the uncanny ability to recall how all of them fit together and understood the dynamics of these relationships. In a recent meeting with my supervisor, I maintained my composure and confidence in a way that had been very difficult before Susan’s coaching. She gave me the tools, taught me the skills and ‘self-talk’ I need to handle challenging situations in both my work and personal life.